- You pay with PayPal: When you finish we give you an order number and PayPal emails you a receipt. Keep that number: it is your reference.
- We pack it: It ships from Shenzhen or Dongguan. If something is not what you ordered, message us before it goes out.
- We send you the tracking number: When the parcel leaves we write to you on WhatsApp or by email with the carrier and the tracking number.
- You follow it yourself: With that number you can follow it on 17TRACK, which covers almost every carrier. No account needed.
Where is my order number?
- On the confirmation page, right after you pay.
- In the receipt PayPal emails you.
- If you lost it, message us from the same email you paid with and we will look it up.
Where to check the tracking
- 17TRACK
- www.17track.net/en — Works with almost any carrier.
- Correos Chile
- www.correos.cl — If the parcel arrives through the Chilean postal service.
Common questions
It has not moved for days — is that normal?
Yes. International parcels go through customs, and carrier updates stop while that happens. Several days without news is normal; the parcel is still on its way.
It says "not found" — did I lose my parcel?
Almost always it means the number is not active in the carrier system yet. That can take a few days after it ships.
Does the tracking include import taxes?
No. If your country charges import duty, it is paid when the parcel arrives, separately from what you paid here.
Two weeks and still nothing? Email us.