First, write to us
- If something did not arrive as expected, write to token371126@gmail.com before returning the item or opening a PayPal dispute. It gets solved faster that way.
- Include your order number and, if the problem is the product, a photo of the product and the packaging.
- We reply within 48 business hours (Mon–Fri). A person answers, not a bot.
What we do, case by case
- Damaged, incomplete or different from what you ordered: send us photos of the product and the packaging. With those we claim against the carrier or the supplier, and then we tell you what we do: reship, refund (full or partial), or ask you to send it back with the shipping on us. The solution depends on what the photos show and on the kind of problem.
- Without photos there is nothing we can do: they are the only evidence we have to claim. If the parcel arrived open or empty, keep the whole packaging before throwing it away.
- Changed your mind: write to us before sending anything. If the item is unused and in its original packaging, there is room to sort something out; the solution is agreed case by case.
- If a refund applies, it goes back to the same payment method (PayPal) and usually takes 5–10 business days.
What we do not promise
- A refund without photos. We always ask for evidence, not out of distrust: it is the only thing that lets us claim against the carrier or the supplier on our side.
- An exact delivery date: a parcel can be held at customs, and that is outside our control.
- A return we have not talked about first: that is why we ask you to write to us.
- Nothing on this page limits the rights the law gives you.
Still unsure? Email us.